Privacy policy

At Pratham Pulses, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your

information when you visit or make a purchase from our website prathampulses.com. By using our website, you agree to the practices described in this Privacy Policy.

1.  Information We Collect

When you visit our website, place an order, create an account, contact us, or otherwise interact with our services, we may collect certain information.

Personal Information

Depending on your interaction with us, we may collect:

·         Full name

·         Mobile/telephone number

·         Email address

·         Billing address

·         Shipping/delivery address

·         Payment-related information

·         Order details and purchase history

·         Information provided when you contact our customer support

We only collect information that is reasonably required to provide our products and services.

2.  Payment Information

Payments may be processed through third-party payment service providers. Pratham Pulses generally does not directly store your complete debit card, credit card, UPI, or banking credentials on its own servers.

Payment information is handled according to the applicable privacy and security practices of the relevant payment service provider.

3.  How We Use Your Information

We may use the information collected to:

·         Process and fulfil your orders

·         Deliver products to your provided address

·         Process payments and refunds

·         Communicate with you regarding your orders

·         Provide customer support

·         Respond to questions, complaints, or requests

·         Improve our website, products, and services

·         Detect and prevent fraudulent or unauthorized transactions

·         Maintain business and transaction records

·         Comply with applicable legal and regulatory requirements

·         Send promotional or marketing communications where permitted and, where required, with your consent

4.  Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience. Cookies may help us:

·         Remember your preferences

·         Keep products in your shopping cart

·         Understand website traffic and usage

·         Improve website performance

·         Provide relevant services and communications

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

5.  Sharing of Information

We do not sell your personal information as a business practice.

We may share necessary information with trusted third parties when required to operate our business, including:

·         Payment processors

·         Shipping and delivery partners

·         Technology and website service providers

·         Customer-support service providers

·         Analytics/service providers

·         Government authorities or law-enforcement agencies where legally required Such sharing will be limited to what is reasonably necessary for the relevant purpose.

6.  Data Security

We take reasonable administrative, technical, and organizational measures to protect your

personal information from unauthorized access, misuse, alteration, disclosure, or destruction. However, no method of transmission or electronic storage can be guaranteed to be completely secure.