Terms of service

Welcome to Pratham Pulses.

These Terms & Conditions govern your use of prathampulses.com and your purchase of products from our website.

By accessing or using our website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.

1.  About Our Website

Pratham Pulses provides food and grocery products, including pulses and related products, through its online platform.

We reserve the right to modify, update, suspend, or discontinue any part of the website or its services at any time.

2.  Eligibility

By using this website or placing an order, you confirm that:

·         The information provided by you is accurate and complete.

·         You are legally capable of entering into a transaction.

·         You will use the website only for lawful purposes.

3.  Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices, weights, availability, and other information displayed on the website are accurate.

However:

·         Product colours or appearance may vary slightly from images displayed online.

·         Packaging may change from time to time.

·         Product availability may change without prior notice.

·         Minor variations may occur in natural food products.

We reserve the right to correct errors or inaccuracies in product information.

4.  Pricing

All product prices displayed on the website are subject to change without prior notice.

Applicable taxes, delivery charges, or other charges, where applicable, will be displayed during the ordering process.

In the event of an obvious pricing or technical error, we reserve the right to cancel the affected order and issue an appropriate refund.

5.  Orders

When you place an order through our website, you are making a request to purchase the selected products.

An order is considered accepted only after confirmation by Pratham Pulses. We reserve the right to:

·         Accept or reject an order

·         Limit quantities

·         Cancel an order

·         Cancel an order due to product unavailability

·         Cancel an order because of suspected fraud or unauthorized activity

·         Correct pricing or technical errors

If we cancel an order after payment has been received, the applicable amount will be refunded through the appropriate payment method.

6.  Payment

You agree to provide valid and accurate payment information.

Payments may be processed through third-party payment providers. Pratham Pulses is not responsible for technical failures occurring solely within third-party payment systems.

7.  Shipping and Delivery

Orders will be shipped to the delivery address provided by the customer. Delivery timelines are estimates and may vary due to:

·         Location

·         Courier availability

·         Weather conditions

·         Public holidays

·         Natural disasters

·         Transportation delays

·         Other circumstances beyond our reasonable control

Please refer to our Shipping & Delivery Policy for further information.

8.  Returns and Refunds

Returns and refunds are subject to our Return & Refund Policy.

Customers should carefully review the applicable return/refund conditions before placing an order.

9.  Cancellation

Orders may be cancelled subject to our Cancellation Policy.

Once an order has been dispatched, cancellation may no longer be possible.

10.  User Responsibilities

You agree not to:

·         Use the website for unlawful purposes

·         Provide false or misleading information

·         Attempt to gain unauthorized access to the website

·         Interfere with website security

·         Introduce malicious software or harmful code

·         Copy or misuse website content without permission

·         Use the website to commit fraud or abuse

11.  Intellectual Property

All website content, including logos, text, photographs, graphics, product descriptions, design elements, and other materials, may be owned by or licensed to Pratham Pulses.

You may not reproduce, copy, modify, distribute, or commercially exploit such content without prior written permission.