Shipping policy

At Pratham Pulses, we aim to process and deliver your orders safely and efficiently.

1.  Order Processing

Orders are generally processed after successful confirmation of payment or order confirmation, as applicable.

Orders are normally processed within [1–2 business days].

Orders placed on Sundays, public holidays, or outside our normal operating hours may be processed on the next business day.

2.  Delivery Timeline

Estimated delivery time is generally:

[3–7 business days]

Delivery time may vary depending on the destination, courier service, product availability, weather, and other circumstances.

The estimated delivery date shown at checkout or communicated to the customer is an estimate and is not an absolute guarantee.

3.  Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before the order is completed. We may offer free shipping on selected orders, locations, products, or promotional periods.

4.  Delivery Areas

We currently deliver to [India / selected serviceable locations].

Delivery availability depends on courier serviceability for the address entered by the customer.

5.  Correct Delivery Address

Customers are responsible for providing an accurate and complete delivery address, including:

·         Name

·         House/Flat number

·         Street/locality

·         City

·         State

·         PIN code

·         Contact number

Pratham Pulses will not be responsible for delays or failed delivery caused by an incorrect or incomplete address provided by the customer.

6.  Tracking

Where tracking is available, customers may receive tracking information through email, SMS, WhatsApp, or other communication channels.

Tracking information may take some time to become active after the shipment is handed over to the courier.

7.  Delayed Delivery

Delivery may be delayed due to circumstances including:

·         Weather conditions

·         Natural disasters

·         Public holidays

·         Transportation issues

·         Courier delays

·         Incorrect address

·         High order volumes

·         Government restrictions

·         Other circumstances beyond our reasonable control