Refund policy

At Pratham Pulses, we take care to ensure that our products are properly packed and delivered to our customers. As our products are food/edible products, returns are subject to the conditions mentioned below.

1.  Return Eligibility

A return or replacement request may be accepted in cases such as:

·         Wrong product received

·         Damaged product received

·         Product received in a tampered or compromised package

·         Product received in defective condition

·         Product missing from the order

·         Other genuine issues accepted by Pratham Pulses after review

2.  Non-Returnable Products

For food safety and hygiene reasons, opened, used, consumed, or tampered food products may generally not be eligible for return.

Returns may also not be accepted for products where the issue is caused by improper storage or handling after delivery.

3.  Time Limit for Reporting an Issue

Customers should contact us within [24/48 hours] of delivery if they receive a damaged, wrong, defective, or otherwise compromised product.

Requests received after the applicable period may not be accepted.

4.  Proof Required

To process a return/replacement request, we may require:

·         Order number

·         Customer name and contact information

·         Photographs of the product

·         Photographs/videos of the packaging

·         Description of the issue

·         Batch number or other product information, where applicable This information helps us investigate and resolve the issue.

5.  Replacement

If the issue is verified and the product qualifies under this policy, we may provide:

·         Replacement of the affected product; or

·         Refund of the applicable amount; or

·         Another appropriate resolution agreed with the customer.

The final resolution will depend on product availability and the circumstances of the complaint.

6.  Refunds

If a refund is approved, it will generally be processed to the original payment method or through another appropriate method.

After the refund is initiated, the time taken for the amount to appear in the customer's account may depend on the payment provider or bank.

7.  Refund for Unavailable Products

If an order is cancelled by Pratham Pulses because a product is unavailable after payment has been received, the applicable amount for the unavailable product will be refunded.

8.  Shipping Charges

Unless otherwise required by applicable law or specifically approved by Pratham Pulses, original shipping charges may not be refundable.

Where the issue is due to an error attributable to Pratham Pulses, the applicable shipping/refund resolution may be considered after review.

9.  Return Pickup

Where a return is approved and return pickup is available, the product may be collected through our designated logistics partner.

In certain cases, customers may be required to ship the product back according to our instructions.

10.  Cancellation and Refund

If an order is cancelled before dispatch and the cancellation is accepted, the applicable amount may be refunded according to our Cancellation Policy.

11.  Contact Us

For return or refund requests:

Pratham Pulses

Address: Shree Mahasagar Impex Pvt. Ltd. 10, Park Avenue, New CG Road, Chandkheda, Ahmedabad – 382424, Gujarat, India

Email: info@smipl.co

Phone: +91-7227037203

Website: https://prathampulses.com/

Cancellation Policy

At Pratham Pulses, we understand that customers may occasionally need to cancel an order.

1.  Cancellation Before Dispatch

Customers may request cancellation of an order before it has been dispatched.

To request cancellation, please contact our customer support as soon as possible and provide your Order ID.

Cancellation is not guaranteed until it has been confirmed by Pratham Pulses.

2.  Cancellation After Dispatch

Once an order has been packed and dispatched to the shipping partner, cancellation may no longer be possible.

If cancellation is not possible after dispatch, the customer may need to accept delivery and follow our Return & Refund Policy, where applicable.

3.  Refund for Cancelled Orders